"We've seen evidence of a significant increase in the number of people online," Skype said on its Twitter page on Thursday morning. A @Skype Twitter post at 8:54 a.m. said the increase was estimated to be 10 million people online.
"Unfortunately, it's not possible for us to predict on an individual level when you'll be able to sign in again, and we thank you for your patience in the meantime."
The outage started Wednesday, Skype said on its website, and technical problems were keeping people from logging into the internet phone service.
"The ability of one Skype user to find another relies on what we call 'supernodes', and yesterday, a number of these failed due to a software issue, which we've now identified. Our engineers are working to resolve the problem," Skype said in an update on its website Thursday.
Skype, said its enterprise product, Skype Connect , is working normally but its Skype Manager and "other web-based functions will continue to stay offline for a little longer. Additionally, features like group video calling will take longer to return to normal."
Skype apologized for the "disruption" and will continue to provide updates, the company said. It urges people to refer to @skype on Twitter for updates. Twitter is a microblogging site that allows users to display messages.
Skype, which allows free Internet voice and video calling, has grown in popularity. Users can also call land lines or mobile phones with Skype for a fee.
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